How We Work at Amy Polson – The Classic Care Solution

Smooth, successful and stress free-this is the foundation of the Classic Care Solution approach to real estate – a personalized service solution tailored to meet your specific situation and goals. And maybe more importantly, we offer the Classic Care no pressure relationship approach. Remember our goal is to have you as a happy client for life, not just this transaction.

For SELLERS, we recognize your underlying goal is always to maximize and protect the equity you have in your home. With the personalized Classic Care Solution we tailor a marketing and staging program to maximize your home value in the market. With Classic Care you can add thousands of dollars to the value of your home while decreasing the amount of time your home is on the market and thus the inconvenience to your family.

For BUYERS, the goal is to find the home that best meets your personal needs while maximizing the amount of house you can get for your dollar. The Classic Care Solution combines personalized service with independent, trusted, sound advice to give you the ultimate advantage in the home buying process.

Whether buying or selling, you are welcome to join our Classic Care community and enjoy our real estate and community services. Anytime you have a question about real estate or your community, we are happy to help any way we can.

As you consider the best Real Estate professional to represent you in the sale of your property, there is much to consider. We strongly recommend interviewing several REALTORS unless you already have a trust relationship with a professional or a strong referral. Much like a job interview, the best way to make a decision about who you hire is to ask great questions that get to the core of what you need to know. Here are some recommended questions to ask Agents during an interview:

Tell me about your values?

Trust is the basis for all relationships. Trust is built on respect, honesty and common values. If your agent can’t answer this, then are they being truthful to you? Are they willing to say whatever it takes to get this listing? And if they articulate their values – are they inline with your values?

Do you do client satisfaction surveys? Do you have any results to share?

In the absence of a personal referral, client satisfaction surveys and results provide you with real-life experiences from which to glean insight into what your experience with that professional will be. Two flags from a professional who doesn’t go through this process: 1) you are unsure what the experience of others has been with this professional; 2) you now know the professional does not receive feedback from clients to improve on their service for future clients.

Do you have any statistics that show what percentage of your listings sell? Tell us about your performance in the past.

We know all houses listed do not sell with the original agent that lists the property. We know that the TREB average is around 50% of listings do not sell during the listing period.

Do you have any statistics that show your average number of days on market for your listings?

It’s easy to suggest a price too high to get the listing. Often homes priced like this sit on the market for an extra long time and end up with price reductions. And remember to ask about the area average for days on market as well, so you are sure you are comparing the professional to the market norms.

How many clients are you (or your team) currently representing?

Agents that have too many clients cannot possibly deliver the kind of personalized attention and service that a proffesional like Amy, who has a curated list, can deliver.

How many people are on your team?

Agents that have large teams are often unable to provide the personalized service. Their teams are often made up of agents just starting out who are unable to provide the guidance and experience needed. Agents working alone may provide inconsistent service over vacation time, busy periods, or times of illness with no one else to cover off your best interest service.

How do I know that you won’t just pass me onto to a team member once I sign the listing agreement?

It is essential to understand WHO will be providing you service, and be sure to interview THEM – not just the brand name. You want to have confidence in the individuals who are advocating for your property on a daily basis.

How will you market my home?

Knowing the demographic target buyer, and where they look for properties, as well as what voice they listen to in terms of describing and promoting your listing is an important skill. If you have a beautiful home, ‘free’ staging may be more of a headache than an asset to increasing the sale price of your property. Understanding the ‘why’ behind the marketing approach as well as the ‘how’ will help you clarify the style of your chosen professional in effectively marketing your property.

How will you keep me informed during the process?

This question often goes unasked, and clients can be very disappointed due to failed expectations. Knowing the style of communication of the Agent, and expected frequency of communication as well as to whom you will be connecting will start to round out the picture of your potential future experience.

How do you handle a situation where a buyer wants you to represent them directly to make an offer on my home? How do I know my best interests are taken into account in that situation?

Be sure to choose an agent who will advocate for you and your property and not be distracted by Buyer demands. Hear their strategy for managing this situation in advance.

How do I know that you aren’t suggesting a price that’s too high to just get the listing?

If the agent can’t back up their price with the evidence based on comparables then I would question it.

How We Work at Amy Polson – The Classic Care Solution

Sellers

Tell me about your values?

Do you do client satisfaction surveys? Do you have any results to share?

Do you have any statistics that show what percentage of your listings sell? Tell us about your performance in the past.

Do you have any statistics that show your average number of days on market for your listings?

How many clients are you (or your team) currently representing?

How many people are on your team?

How do I know that you won’t just pass me onto to a team member once I sign the listing agreement?

How will you market my home?

How will you keep me informed during the process?

How do you handle a situation where a buyer wants you to represent them directly to make an offer on my home? How do I know my best interests are taken into account in that situation?

How do I know that you aren’t suggesting a price that’s too high to just get the listing?

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